Amazon - Give me my money back
Last year when we were planning our trip to Europe a friend suggested that it would be worthwhile investigating the possibility of staying in one or two convents or monasteries. They had obtained a book called Beds and Blessings which listed a number of convents in Italy and they had asked if I would call one of the convents in Florence to make arrangements for them. The good sisters only spoke Italian so I had to use my limited knowledge of Italian over the ‘phone which is always a challenge. Anyway they spoke highly of the accommodation so we thought we would buy a couple of books on the subject.
I searched the Amazon web site and found a couple of titles that looked interesting and placed an order. One covered lodgings in Spain and the other one covered Italy. We placed an order with Amazon on 3rd October 2006 for both books and the one about Spain was fulfilled by Amazon within a reasonable time. The order for the book about Italy was passed to a company called Pacific Coast Books and the email contact was ‘pbfloyd2004’. The delivery date was estimated to be sometime between 3rd November 2006 and 4th December 2006.
Well it’s now 19th October 2007 and the book has still not been delivered and there has been no response to my emails. In march of this year we went to Europe and when I got back in June I decided to see if Amazon would assist in recovering my money by relying on the Amazon A to Z Guarantee…
The terms of this guarantee state that the claim has to be made within a maximum of ninety days from the date of the order which in my case would have been around 3rd January 2007. This was not that long after the estimated delivery date of 4th December, 2006.
Pacific Coast Books seem to make a habit of not delivering. The Amazon ‘at a glance’ view of them shows:
It seems that they may have gone out of business since there has been no feedback for the past ninety days. From the latest feedback I am not the only person who has been scammed by Amazon.com and Amazon needs to accept responsibility for their merchants’ actions and the least they could do is return my money.
I will never use Amazon again if this is the way that they treat their customers.
